Question 1

✨ Are all scrunchies handmade?

Accepted Answer

Yes – every scrunchie is carefully handmade by me in France. 
Each piece is unique and made with fabrics carefully chosen by myself.

Question 2

🧵 Can I request custom scrunchies?

Accepted Answer

Yes, I love custom orders! Whether it’s a special color, fabric, or quantity, feel free to contact me via the contact form or per email contact@mychouchou.shop

Question 3

📦 How long does shipping take?

Accepted Answer

📦 Orders are processed within 1–2 business days.

Shipping within France takes approximately 2–4 business days.

For EU orders, delivery can take 4–10 days depending on your location.

Delays due to postal services (La Poste) are beyond the seller’s control and responsibility.

Question 4

💌 Do you offer free shipping?

Accepted Answer

We currently offer only free shipping in France for order over 30 Euros.

Question 5

🔁 Can I return the products?

Accepted Answer

🔁 Returns possible within 14 days – only if item is unopened (for hygiene reasons).

Question 6

📧 How can I contact you?

Accepted Answer

You can reach me easily via the [Chat Form] on this site, per email contact@mychouchou.shop or on Instagram: @mychouchou_(https://instagram.com/mychouchou_fr)fr

I usually respond within 24 hours.

FAQ

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